We’ve all heard about them.
That unexpected phone call: “Hello, this is Microsoft. We’ve detected a problem on your computer.”
They sound professional, they know your name, and they insist you need urgent help.
Here’s the truth:
These calls aren’t from Microsoft, your broadband provider, or any real support team — they’re scams designed to trick you into handing over money or control of your computer.
How Fake Tech Support Scams Work
• The scammer claims your device has a virus or urgent problem.
• They pressure you to install remote access software so they can “fix it.”
• Once connected, they plant fake error messages to scare you further.
• Finally, they demand payment for “repairs” or steal personal details while they’re in.
Real Example
In 2019, UK residents were hit by a wave of fake BT and Microsoft calls. Victims were convinced to install remote access software and then charged hundreds of pounds to fix imaginary issues. Some even had bank details stolen during the session.
Do This Today
- Know the signs
Microsoft and ISPs will never cold call you about computer problems. - Don’t install anything
If a caller asks you to install remote access software, hang up immediately. - Never share payment details
Genuine support won’t ask you to pay over the phone under pressure. - Hang up and verify
If you’re worried, call the company back using their official number — not the one given by the caller. - Warn others
Let family and friends know these scams exist, especially those who may be more vulnerable.
Key Takeaway
If someone calls out of the blue claiming to be tech support, it’s almost certainly a scam. Real companies don’t work that way.
At The Cyber Workshop, our Awareness Workshops show you exactly how scams like this play out, so you’ll spot them straight away and shut them down with confidence.
Till next time,
If tech support calls you first, it’s not support — it’s a scammer.
